Client Care
Everything you need to know about how, when, and where your order arrives.
All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days — we will notify you by email if there is a significant delay.
Shipping charges for your order will be calculated and displayed at checkout.
Standard shipping: 3–5 business days, flat rate of $8 CAD. Complimentary on orders of $75 CAD and above.
Standard international: 3–5 business days, flat rate of $8 USD. Complimentary on orders of $100 USD and above.
Delivery delays can occasionally occur due to circumstances outside our control, including customs processing, carrier delays, or extreme weather conditions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. The tracking number will be active within 24–48 hours of receiving your shipping confirmation email.
Sharvyn is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, and similar charges).
Sharvyn is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you have any further questions about our shipping policy, please contact us at contactsharvyn@gmail.com.